Using this Manual

This 'Using this Manual' must be read before accessing the body of the manual.

Please bring any comments or difficulties that you may have to the attention of Janet Armstrong ( or by using the contact us button on the left of your screen.

See Section 2, Amendments for details of new and updated chapters.

1. Structure of the Manual

This manual contains the policies, procedures and guidance for Lincolnshire Children's Services.

In this version of the manual the principle Children's Services Policy, Values and Principles chapter is supplemented with other policy chapters all of which are contained in Section 1.1 of the manual.

Procedures and Guidance: In an attempt to keep procedures succinct, procedures and more detailed guidance are separated - with links provided as appropriate. 'Procedures' summarise how Managers and Staff must act in given circumstances. 'Guidance' provides direction or advice to a decision or course of action.

This edition of the manual has an integrated Lincolnshire Safeguarding Children Partnership Procedures. This means that users can click from one manual to the other without having to enter and leave different websites. Links from the Children's Services Manual to the SCP manual can be made without leaving the manual.

This edition is compliant with and contains an interactive copy of Working Together to Safeguard Children.

2. Amendments

This is the current operational version of the manual which has been revised and updated.

Next planned update - December 2019.

Editing this Manual

If you have any queries or suggestions, please contact your Manager.

Amendments Table

Click here to view details of updates made to this manual.

3. Local Resources

This manual contains a local resource section which can be accessed via the navigation bar. This library is populated and maintained locally. If there is a resource that you think should be added talk in the first instance to your manager.

4. How to Find a Chapter

Procedures and guidance are located in individual 'Chapters' which are available from a 'traditional' Contents List

4.1 Using the Contents List

Chapters are categorised or grouped together as follows:

PARTS: The manual contains procedures categorised under a number of Service Sectors, like 'Services to Looked After Children'.

SECTIONS: Within each Service Sector you will find a Section (group of procedures) like 'Children with Disabilities'.

CHAPTERS: Under each Section, you'll find individual Chapters/Procedures e.g. 'Direct Payments'.

4.2 You can Search for a Chapter

If you aren't sure which part to look in, try 'Search' which will help you identify specific chapters and sub headings within chapters.

5. Terminology

We believe it is crucial to use consistent terminology, which we agree with individual customers, for example: Parent

'Home' and 'Resource' this is a generic term which means Children's Home, Foster Home.
'Child' or 'Young Person' both these terms are used to mean any child under the age of 18.
'Staff' or 'Carer' means all Staff and Carers (including) whether employed or not.
'Manager' means Team Manager, it also means YOT Team Manager.
'Line Manager' means the first Line Manager of a team/service.
'Parent' means person with Parental Responsibility.
'Regulatory Authority' Regulatory Authority is the generic term used in this manual to describe the independent regulatory body responsible for inspecting and regulating services e.g. Regulatory Authority.
'Social Worker' This means the worker allocated to the child/family. If there is no allocated worker, the Duty Social Worker or Team Manager is responsible.

6. Glossary and National Contacts

The manual is accessed by readers who may find terms that they are not familiar with. Therefore, a glossary of definitions is available under the resource tab.

There is also a National Contacts resource populated with details of key national agencies and organisations likely to be relevant to procedures user.

7. Regulatory Compliance

Every effort has been taken to ensure regulatory compliance. If you discover any errors or mistakes, please alert Janet Armstrong (

8. Register for Updates

Contact Us

If you have any comments or suggestions to make about this manual please contact us by using the button on the top navigation, from anywhere within the manual.

Janet Armstrong (

Register for Updates

We recommend that you register with us to automatically receive notification when this manual is updated, and to receive a monthly newsletter containing articles which may be of interest. Click on the 'Register for Updates' button on the home screen, to complete and send your details to us.

We will manage your data respectfully and in accordance with your preferences and we will never share your data with other organisations for marketing or other purposes.

The content of this website can be accessed, printed and downloaded in an unaltered form, on a temporary basis, for personal study or reference purposes. Content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in whole or in part in any manner or in or on any media to any person without the prior written consent of tri.x and Lincolnshire Children's Service.

10. Accessibility

This website aims to achieve Double-A conformance to the Web Content Accessibility Guidelines in accordance with government guidelines. In order to change font size or manual colour use the highlighted 'Accessibility' button at the top right hand corner of any page.

11. Printing and Retaining Copies

The Manual is intended to be viewed on line to ensure only the most up-to-date version of procedures are being used. It will be updated regularly so, in the unlikely event there is a requirement for hard copies they should be destroyed after 72 hours.

12. Browser Recommendations

It is recommended that this manual is viewed with the latest browsers, with Java Script and cookies enabled for maximum compatibility and functionality.

Recommended browsers are:

13. Mobile/Tablet Compatibility

This manual has been tested on a variety of mobile devices to ensure that it displays correctly. If you are using an older mobile device it is possible that the manual will not display correctly.

If you would like the text to be larger, resize the text under the accessibility options, alternatively if you would also like the buttons and the rest of the layout to be enlarged you can use the zoom function within your browser.

The majority of devices have the functionality to allow a shortcut to be downloaded to the homescreen by loading the site using the 'url' and using the upload function and tapping 'Add to Home Screen'. The functionality may vary between devices, please refer to the manufacturer's instructions.

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